Privacy Policy
Last updated: 30 September 2026
Opero Business Technologies (“Opero”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, WhatsApp services, business tools or communicate with us.
1. Information We May Collect
Depending on how you interact with Opero, we may collect information including:
- Your name and surname
- Mobile or WhatsApp number
- Email address
- Business name and business information
- Information you provide when requesting quotations, invoices, business documents or other Opero services
- Messages and information sent to us through WhatsApp
- Website usage and technical information where applicable
We only collect information that is reasonably necessary to provide our services, communicate with you, operate our platforms or meet legal and regulatory requirements.
2. How We Use Your Information
We may use your personal information to:
- Provide Opero products and services
- Respond to enquiries and WhatsApp messages
- Prepare quotations, invoices and business documents
- Provide customer support
- Process and manage service requests
- Improve our products, systems and customer experience
- Send service-related notifications and updates
- Detect or prevent misuse, fraud or security incidents
- Meet legal, accounting and regulatory obligations
We do not sell your personal information.
3. WhatsApp and Messaging Services
Opero may use WhatsApp and the WhatsApp Business Platform to communicate with customers and deliver certain services.
When you communicate with Opero through WhatsApp, we may process your mobile number, profile information made available through WhatsApp, message content and information you voluntarily provide.
WhatsApp and Meta may process certain information separately in accordance with their own terms and privacy policies.
4. Service Providers
We may use trusted third-party service providers to support the operation of our services, including technology, cloud hosting, communications, accounting, automation and payment-related providers.
These providers may process information only where necessary to perform services on our behalf and are expected to protect personal information appropriately.
5. Protection of Personal Information
Opero takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
No digital system can be guaranteed to be completely secure, but we take reasonable steps to safeguard the information entrusted to us.
6. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, resolve disputes, maintain business records or comply with legal obligations.
Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.
7. Your Rights
Subject to applicable South African law, you may have the right to:
- Ask what personal information Opero holds about you
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of information where legally appropriate
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
8. Direct Marketing
Where required by law, Opero will obtain appropriate consent before sending direct marketing communications.
You may request that we stop sending marketing communications at any time.
Service-related communications necessary to provide a service you requested may still be sent where appropriate.
9. Cookies and Website Data
The Opero website may use cookies or similar technologies to support website functionality, improve performance and understand how visitors use the website.
Where applicable, visitors may manage cookies through their browser settings.
10. Children
Opero’s services are primarily intended for businesses and adults. We do not knowingly collect personal information from children unless there is an appropriate lawful basis and any required consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will be published on the Opero website with the date of the most recent update.
12. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact Opero Business Technologies through the contact details provided on our website:
Opero Business Technologies
Website: www.operobiz.co.za
13. South African Privacy Law
Opero processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).